Measuring Neck Size
You want it to fit well, don't you? Then please read this! :)
We size our products by the dog's neck size, because buckles can be different sizes.
So our products are adjustable to fit the neck sizes we list.
Therefore, to measure properly, don't measure a current collar tip-to-tip, that is not your dog's neck size.
If you have a well-fitting current collar with a snap release type buckle,
note where the buckle ends meet each other when clipped together, then EXCLUDE the portion of the
buckle that is inserted into the other end (the "prongs" or "tongue" basically) to get your dog's approximate neck measurement. (Method 1)
How To Measure: *Method 1* this example shows a 12" neck size
Or for the most accurate measurement, wrap a flexible (sewing type, not rigid metal) tape measure, or ribbon or string (just nothing that stretches like elastic)
around your dog's neck while standing, and tighten it where and how you would like the collar to fit, noting the point of overlap with a marker.
You should be able to fit about two to three fingers inside the collar, snug but not too tight or too loose,
so it will not pull off over the dog's ears/head when fastened.
Then lay the ribbon/string against a tape measure or yard stick and measure to the mark you made.
This is your dog's actual neck size, which you should use when ordering our products. (Method 2)
How To Measure: *Method 2* this example shows a 19.5" neck size
What makes your collars different from others?
To answer a frequent question, YES our collars are ADJUSTABLE! We just can't see any point in non-adjustable collars,
pups grow quickly, and even adult dogs can gain/lose weight (and hair coat thickness depending on the season)
so why would you want anything that has zero adjustability? We sure wouldn't!
Also, most of our puppy collar products are BREAKAWAY to reduce the risk of strangulation - that is the sole reason we started
making them in the first place, and a very important safety feature in our opinion, especially for young puppies!
Can these collars be washed and re-used?
YES! If you have a zippered lingerie bag that will work perfectly, or just place your collar(s) into an old pillow case,
tie the end, and toss it in your washing machine on the gentle cycle. If you are washing litter collars, they can conveniently be buckled/attached
together end-to-end to form one long chain. All of our paracord has been pre-shrunk (to withstand water temperature of at least 120 degrees)
before making your collars, but some vibrant or dark colors may still "bleed" a little - so washing separately and/or in colder temperatures is recommended.
Please, no dryers though - only lay flat to air dry.
I'm not sure which sizes/buckle style/etc. to order for my puppy ID collars.
In trying to please breeders with different breeds, preferences and needs, we do offer a lot of choices, and understand this may be confusing to first-time buyers.
So here are some tips/suggestions based on feedback from many of our customers to date.
- Average sized newborn Labrador or Golden Retriever puppies can typically wear our 5-9" size bands right from birth, weighing close to a pound each at birth, for comparison.
- We now offer a wide assortment of sizing to accommodate smaller or larger breeds as well.
For instance, our newborn bands can start as small as a 3.5" neck size, which has been worn by newborn pups as small as 4 oz.
- Puppies grow quickly, and will almost always require two sizes of bands/collars to span from birth through go-home age (around 2 months old) -
so we offer matching colored bigger collars that are sized to work as the next size up, after newborn sized bands are outgrown.
- On our webbing collars, the bigger colored buckles break away easily, while the small black rectangular buckles are stronger and
won't come off as easily/frequently when pups are wrestling and playing, so choose which suits your needs best. We also have NON-breakaway buckles available now upon request.
- We try to use the most appropriate "strength" of breakaway buckles based on the sizes of the collars, but some breeds/litters just play a lot rougher than others.
So if you find our normal buckles on any product aren't strong enough for your needs and come off too easily/frequently, please let us know and we can substitute a stronger buckle if available.
I'm having trouble with your order form.
Unfortunately, with so many products and options, our order request form may look a little daunting.
Also it sometimes seems to take a while to fully load, especially on some laptops or slower internet connections.
If you're having trouble, first click your Refresh/Reload button in your browser, then wait for the E-mail field to
fill with "ex: email@example.com" in gray. If it does, the form is fully loaded and you're good to go!
If not, try reloading again, or try ordering from a computer instead.
If you are still having trouble, please email us and we will be happy to help!
Do you combine shipping? Which shipping method should I choose?
YES - our product pricing excludes shipping costs, so you can get the best shipping price per order!
(Shipping multiple items together is much more cost-effective than shipping just one item at a time.)
USPS 1st Class is usually the most affordable option, starting at $2.60 per package, but is only available for domestic packages up to 13 ounces,
and carries no insurance if lost/damaged before arriving to you.
If your package will be heavy and/or valuable, Priority Mail is recommended.
A flat rate envelope ships anywhere in the US for $5.75, or a padded envelope or small flat rate box for $6.10 for example, and includes up to $50 of insurance, typically arriving within 2-3 business days, with online tracking.
We can also ship world-wide via USPS International Priority Mail, for the actual shipping cost - feel free to inquire for a shipping estimate.
I don't want to use PayPal or Facebook Messenger "Send Money" to pay, can I mail a check instead?
Sure! Online payments are convenient, and the fastest way to get your order "next in line" to be made.
But if you would rather mail a check, we will happily start your order after it is received.
Just indicate your choice on the order form, and we'll either email you a PayPal request, or our mailing address for check payment.
There is also a "Send Money" option available to our Facebook Friends, which we happily accept as well. Ask for details if you need help!
Still have questions or need more info? Please email us!